If you are on the lookout for a good ATV or UTV, Polaris is one of the most popular brands. Exciting marketing and a large following make this brand a tempting place to go for purchasing a side-by-side or four wheeler. But not everyone is happy after they buy a Polaris off-road vehicle. In fact, reviews on Consumer Affairs show just how angry Polaris owners really are.
We are not here to say that Polaris products are a no-go. There’s a reason why Polaris ATVs and UTVs are the most popular brand for off-road rec vehicles. That said, there is a large number of complaints filed on the Consumer Affairs website from some pretty angry consumers.
People are having problems with Polaris models right from the start
People who have posted complaints on Consumer Affairs seem to start having problems with their Polaris models right from the start. One owner reported, “I purchased this quad in October 2018 new. Since the very beginning I had issues starting it.” This isn’t what people want to deal with when it comes to an off-road rec vehicle.
We go into buying a four wheeler or side-by-side with the intention of buying a resilient machine. Sure, regular maintenance is something buyers know they will have to take on. However, dealing with a machine that breaks early on and continues to have problems isn’t ideal.
Another angry Polaris owner writes, “I bought a Polaris Ranger 900 XP Crew 2019. I’ve had it less than a year and it’s not been good. Problem after problem with it.” Perhaps the most concerning issue with these complaints is the way that consumers complain about the way Polaris deals with the problems.
Owners have problems getting problems covered by the warranty
Each Polaris machine bought new comes with a factory warranty. We, of course, can only read the comments on Consumer Affairs and report what people are saying. Polaris, from a media standpoint, is nothing but amicable. In addition, the capability and excitement of the Polaris off-road machines is admirable.
It’s not hard to see why people go out to buy an ATV or UTV and end up with a Polaris. In general, they are readily available at dealerships. They are also marketed to take on some tough riding. In fact, one owner on Consumer Affairs writes that the manager of the dealership they purchased from “said they were built for abuse.”
However, we can take the comments on Consumer Affairs at face value. And it looks as if a vast majority of repairs are not covered by the factory warranty. Angry Polaris owners complain about this endlessly. On Consumer Affairs we see comments like “Polaris will not cover anything under warranty.”
Most consumer rate their experience just 1 out of 5 stars
Another owner reports, “after contacting Polaris with runaround after runaround they decided not to help me at all.” If you peek at the ratings, it’s hard to find many Polaris owners rating their experience above 1 out of 5 stars. Certainly, there have been many positive experiences with Polaris ATV products.
That said, there are a lot of frustrated Polaris owners out there. Consumer Affairs is only one platform. But after reading the comments owners left there, you quickly see just how angry some Polaris owners really are.